Privacy Policy
Last updated: 13 October 2026
Raghav Toys (“we”, “us”, “our”) operates raghavtoys.com, an online store that sells toys for children. This Privacy Policy explains what personal information we collect, how we use it and the choices you have. By using our website or placing an order, you agree to this policy.
1. Information We Collect
- Order details: your name, delivery address, phone number, email address and the items you order.
- Account details: if you create an account, your email address and login details.
- Payment information: online payments are processed by our payment gateway partner. We do not see or store your card, UPI or net banking credentials.
- Messages: information you send us by email, for example for support, returns or refunds.
- Technical data: basic information such as browser type, device and pages visited, collected through cookies.
2. How We Use Your Information
- To process, ship and deliver your orders and send order updates
- To handle cancellations, returns, replacements and refunds
- To answer your questions and provide customer support
- To keep our website secure, prevent fraud and improve our store
- To meet legal, tax and accounting requirements
We do not sell your personal information. We will send promotional emails or messages only if you have agreed to receive them.
3. Sharing Your Information
We share information only as needed to run the store: with courier and delivery partners (to deliver your order), with payment gateway providers (to process payments and refunds), with our website hosting and technology providers, and with authorities when the law requires it. These parties may use your information only for the services they provide to us.
4. Cookies
Our website uses cookies to keep items in your cart, remember your login and understand how the site is used. You can control cookies in your browser settings, but some parts of the store may not work properly without them.
5. Data Security and Retention
We take reasonable steps to protect your information. No online system is completely secure, so we cannot guarantee absolute security. We keep order and account information for as long as needed to serve you and to meet legal and accounting obligations.
6. Children’s Privacy
Our products are meant for children, but our website is meant for parents and guardians. We do not knowingly collect personal information directly from children. If you believe a child has given us personal information, please contact us and we will delete it.
7. Your Choices and Rights
You can ask us to access, correct or delete your personal information, or to stop sending you promotional messages, by emailing support@raghavtoys.com. We may need to keep some records where the law requires it.
8. Third-Party Links
Our website may link to other websites. We are not responsible for their privacy practices.
9. Changes to This Policy
We may update this policy from time to time. The latest version will always be available on this page with its update date.
10. Contact Us
Questions about this policy? Email us at support@raghavtoys.com.