Refund and Returns Policy

Last updated: 12 October 2026

At Raghav Toys (raghavtoys.com) we want every child to receive the right toy in perfect condition. This policy explains how cancellations, returns, replacements and refunds work. For any request, please write to us at support@raghavtoys.com and mention your order number.

1. Order Cancellation

Within 24 hours of placing the order: cancellation is accepted and you receive a full refund (see Section 5).
After 24 hours (before the order is dispatched): cancellation is accepted, but a shipping fee of ₹100 is deducted from the refund.
After the order has been dispatched: the order cannot be cancelled. You may refuse the delivery (see Section 6) or request a return within 3 days of delivery (see Section 2).

To cancel an order, email support@raghavtoys.com with your order number.

2. Returns (3-Day Window)

You can request a return within 3 days of delivery. The request must be sent by email to support@raghavtoys.com. Requests received after 3 days cannot be accepted. This applies whether the product is wrong, damaged, defective, or you simply did not like it. Please include:

Your order number and the reason for the return
Clear photos of the product and, for wrong, damaged or defective items, an unboxing video if possible

Products must be unused and returned with the original packaging, tags and all accessories (this condition does not apply to wrong, damaged or defective items). We may review the request and the returned product before issuing a refund.

3. Wrong, Damaged or Defective Products

If we sent the wrong product, or your product arrived damaged or defective, we will arrange the pickup of the product ourselves and send you a new product free of cost. You do not pay anything for pickup or for the new delivery. If a replacement is not available, we will refund you in full, including the shipping charge you paid, as described in Section 5.

4. Returns Because You Did Not Like the Product

If you did not like the product, email us within 3 days of delivery. We will arrange the pickup, and a shipping fee of ₹100 will be deducted from your refund. Your refund is issued as described in Section 5 after we receive and verify the product.

5. How Refunds Work

Prepaid orders (UPI, cards, net banking, wallets): refunded to the original payment method within 5–7 working days after we receive and verify the returned product, or after your cancellation is processed.
Cash on Delivery (COD) orders: refunded as Store Credit. Store Credit has no expiry date and can be used on any future order at raghavtoys.com. We will email your Store Credit details after the returned product is verified.

These refund methods apply to every refund, whether it is because you did not like the product or because of an error on our side where a replacement is not possible.

6. Refused Deliveries

If you refuse to accept the delivery of a prepaid order, a shipping charge of ₹100 is deducted and the balance is refunded to the original payment method within 5–7 working days after the parcel returns to us.

7. Items That Cannot Be Returned

Opened consumables such as art colours, clay and stationery (unless wrong, damaged or defective)
Combos and sets cannot be returned item by item
Products marked as non-returnable on the product page
Products that are used, damaged by use, or returned without the original packaging

8. Contact Us

Email: support@raghavtoys.com. Please always mention your order number so we can help you faster.